Tour Terms and Condition

In order to provide the best tour experience, kindly spend a few minutes read our Tour Term and Condition. This is for better understanding within our guide and our customer. The tour is designed as to be at the right place at the right time. Your cooperation is important to make sure the tour objective is successful.

General Policy

1:: We NOT encourage our guest book this following tour program during the weekend or during the Public Holiday. This is due the areas will fully be congested with local tourist, all the restaurant will be a full house, difficult to find a parking and we unable to covers all the places as on tour program. Overall this will effect your tour experience with us. BUT if you don’t have other‘s date to do a tour and willing to skip some of the highlights, we can discuss the tour plan for you. List of Public Holidays in Malaysia you can find by following this link here.

  1. Cameron Highlands Day Tour from Kuala Lumpur (Weekend and Public Holiday)
  2. Malacca Day Tour from Kuala Lumpur (Weekend and Public Holiday)
  3. Kuala Selangor Fireflies Tour (during major Public Holiday such Chinese New Year)

2:: No eating allowed in the vehicle. Only mineral water are allowed to be a drink in the vehicle. If you like the vehicle to be clean and nice smells other passengers also would like to have the same experience.

3:: Any cancellation be made within 12 hours before the pickup time for 100% deposit refund.

4:: NO refund for unused service or customer unable to complete the tour

5:: Change of tour dates must be made as soon as possible. We have the right to refuse a new tour date with 100% deposit refund if its was made more than 12 hours.

6:: The balance of the payment will be collected before commencing the service. Please prepare the cash before the tour. If you need a stop at ATM machine kindly inform your driver guide before we reaching the Hotel after the tour.

7:: Kindly prepare yourself at the main entrance or at the Hotel Lobby before the pickup time. NOT in your room. Most of the Hotel have very limited space for waiting.

8:: We unable to served any Jain Food (NO Onion and NO Garlic Food) for all the tour.

  1. Indian Vegetarian Food only available during:-
    1. Cameron Highlands Day Tour
  2. Chinese Vegetarian Food only available during:-
    1. Kuala Selangor Fireflies Tour
    2. Combination Kuala Lumpur City Tour and Fireflies Tour
    3. Malacca Day Tour from Kuala Lumpur
  3. Malay Vegetarian Food only available during:-
    1. Taman Negara Day Tour from Kuala Lumpur

9:: We NOT collect customer Credit Card number in our server. All payment transaction was made using Pay Pal secure official website.

10:: Kuala Lumpur City Tour with visiting PETRONAS Twin Towers are subject to the availability of PETRONAS Twin Towers Ticket.

11:: Do not wear any jewelery during the tour.

12:: Bring along the copy of your Passport and Identity Card during the tour.

 

Cancellation and Refund

1:: All tour cancellation must be made by writing or phone call to Hotline number at least 12 hours before the pickup time for 100% deposit refund.

2:: NO Refund for unused service or customer unable to complete the tour.

3:: NO drug, dangerous weapon allow to bring during the tour. We have the right to stop the tour and surrender our guest to Authority.

 

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short cancellation notice

12 hours notice for full refund

Cash on Tour Day Accepted

Pay full by on tour day

100% Secure Checkout

PayPal / MasterCard / Visa